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Contact Gemini Customer Service

Gemini Phone Numbers and Emails

Toll-Free Number:

  • (866) 240-5113
Call customer service
Send Message

Customer Service:

  • (646) 751-4401

Gemini Emails:

Customer Service
Legal
Privacy Inquiries
Media
Press Inquiries
Report Fraud
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Gemini Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Gemini Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    88% phone 12% email
  • The best phone number to call Gemini is 8662405113. 91% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 23% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 1 minute.

  • Be prepared for the call as Gemini may ask you for the following information to identify you as a customer: email, first and last name or date of birth.

View full overview ›

How to Contact Gemini?

Most Popular Number:

(866) 240-5113
Total calls: 1 601 Issues resolved: 44 Last call: Jan 24, 2026

The Gemini phone number 1-866-240-5113 is a toll-free helpline active for customers to call for general issues and concerns. People experiencing problems with deposit and withdrawal or those asking for details regarding signing in and account restrictions can call the Gemini number 1-646-751-4401 between office hours. This helpline is also active for inquiries regarding Gemini grow, custody, trading, account management, verification, reporting fraudulent activities, and discussing concerns regarding Gemini credit cards. People unable to resolve their complaints within eight weeks can call the helplines, 0800-023-4-567 and 0300-123-9-123, for further assistance.
You can also visit the Gemini company headquarters at 600 Third Ave., 2nd Fl., New York, New York 10016, United States, to discuss your concerns with the business agents and reach solutions. The company also has a branch in the United Kingdom at Gemini Europe, Ltd., 1 Poultry Office 02-102, London, EC2R 8EJ UK, for customers in the respective country. For a better experience, make an appointment beforehand and arrive during office hours.

Individuals can contact the Gemini company via multiple email addresses. To request assistance from the support team, email support@gemini.com. People with legal issues and inquiries can consult the respective department at privacy@gemini.com. The email address press@gemini.com is available for press inquiries from the media agent. Customers can also email socialmedia@gemini.com for similar purposes. Lastly, individuals seeking to report fraud or scams can write to fraud@gemini.com to request assistance. People using emails as a means to contact must wait for a few business days or hours to get a response.

To contact the support team online, open the Gemini website on your browser and head to the Help Center to get information regarding trading, funding, withdrawing, security, account management, Gemini skating, and more related topics. If the issue remains unresolved through self-help, log into your Gemini account and click Contact Us on the homepage to select a category you need assistance with. The categories mainly include depositing and withdrawing, signing in & account restrictions, Gemini custody, Gemini growth & trading, account management & verification, fraudulent activities, and Gemini credit cards. Selecting the one most relevant to your concern will direct you to fill out a form for the respective department. If this method does not work, follow the prompt to get directed to a new page for additional information. You can also download the Gemini app from the company website for convenience.

PissedConsumer Club

Contact Information

Gemini Website:

Gemini Help Center:

Corporate Office Address:

Gemini Trust Company, LLC
600 Third Ave., 2nd Fl.
New York, New York 10016
United States

Other Info (opening hours):

Other Location:

Gemini Europe, Ltd.

1 Poultry Office 02-102

London, EC2R 8EJ UK

More contact details

Gemini Customer Service Reviews

1.5 / 5
Poor
Bhasker N Yry
Nandyala bhasker

! Account Currently Frozen
Your Gemini account is currently frozen. Please contact support for assistance.

Cory E Fvy
Gemini is a scam

There is no customer support. They'll never reply to your submitted tickets, and if they do and expedite your issue, you'll never hear from them again.
Cannot access my account.

Cannot pay my bill. They'll just keep charging interest in perpetuity.

Ollen Xcb
Bad customers service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Tried to call nobody answers your phone they send you to a website that's unavailable for any answers whatsoever. You do not get to speak to a person at any time.

It's a *** poor business I would not ever use Gemini again.

I can't get in my account. I've tried many times for a password send a support ticket in eight times still have no answer response back will never recommend Gemini ever did you go ***

Cory E Fvy
It's a scam
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

There basically is no customer service. They do not comprehensively read your issue or offer viable solutions to solve it.

How Good is Gemini's Customer Service?

Ritchie Gme
Ritchie Gme
Feels Neutral | Oct 25, 2025

Not been able to use them yet they want to give me a bad time I guess on verification

Read full quote
Lawrence L Mqv
Lawrence L Mqv
Feels Disappointed | Sep 08, 2025

Well over 48 hours, 2 requests and no response.

Read full quote
Lisa J Lnb
Lisa J Lnb
Feels Disappointed | Aug 31, 2025

Unresponsive

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Laurie W Tuq
Laurie W Tuq
Feels Disappointed | Aug 02, 2025

I want my money and answers

Read full quote
Dan L Ksi
Dan L Ksi
Feels Disappointed | Jul 20, 2025

crap no real person

Read full quote
Barak Icb
Barak Icb
Feels Neutral | Jul 18, 2025

With not having access to a live agent makes it very difficult for seniors to navigate requests made to the account holder. Sometimes, live agents are necessary, but so far no live agent has reached out to me. This is making it an extremely difficult way for me to resolve the fraud upon me.

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Summary of Gemini Customer Service Calls

1.8K TOTAL
CALLS
01:03 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gemini?

Account Question:

  • “Get into my account”
  • “Frozen account”
  • “Trying to get my account fixed”

Request for Information Question:

  • “Request about card”
  • “Need help”
  • “Ask about an e-mail I received”

Product/ Service Question:

  • “Can't withdraw my funds to Well Fargo Bank”
  • “To unfreeze my account”
  • “My swipe protocol is stuck,not moving”

Payments and Charges Question:

  • “Payment and cc inquiries”
  • “Dispute transaction”
  • “Fraud”

Activation/ Cancellation Question:

  • “Cancel gemini”
  • “Cancel membership”
  • “I want to cancel Grmini Service”

Return/ Replace Question:

  • “Returning my $35 to my bank account?”
  • “Replace a part”
  • “Paise jo kata gaya vo hame return chahiye”

Cards Question:

  • “Card is suspended they have my money”
  • “Card question”
  • “Pin number”

Refund Question:

  • “Refund money”
  • “Mera pesa katgeiya 639 rs me use refund chahata hu”
  • “Refund paisa”

Shipping and Delivery Question:

  • “Have not received my physical card”
  • “I have not received my subscription yet”
  • “Where is my money?”

Website/ Application Question:

  • “App not working”
  • “App issue”
  • “Gemini app not supporting”

Staff Question:

  • “I have been scammed. The FBI and Secret Service are working on my case but I won’t get back any of my money. $5000 was place in Gemini and wondering if it’s still there the possibility of getting it back.”
  • “Pending services”
  • “Transfer on hold call customer service.”

Employment Question:

  • “Utopay off paymant rifand plese”

Other Question:

  • “Holding my money”
  • “Video 8secend sa jada nahi ho raha hai”
  • “My money”

Compare Gemini Customer Service To

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